Shipping & Payment Information
Effective June 26, 2025
How We Ship
| Option | Service Details | Cost | Availability |
| FedEx 2-Day® (Insured) | Ships within 2 business days after your order is complete (or when a repair/custom piece is finished). Every parcel is insured for its full declared value and requires an adult signature. | Flat $25 per order | Continental U.S., Alaska & Hawaii |
| International / APO / FPO | We ship worldwide on a case-by-case basis. Email us for a custom quote that includes carrier, insurance, duties, and brokerage fees. | Quoted individually | Outside the U.S., military & diplomatic addresses |
| In-Store Pickup (Free) | Pick up at our studio: 502 9th Ave, Fairbanks, AK during business hours. We’ll email when your order is ready. | $0 | All customers |
Processing time
Tracking
A FedEx tracking number is emailed as soon as your label is created. Please allow up to 24 hours for the first scan to appear.
Risk of loss
Title and risk transfer to you once FedEx accepts the package. We are not liable for carrier delays, weather holds, or packages marked “delivered” but missing. Signature confirmation helps protect both parties.
PO Boxes
FedEx 2-Day does not deliver to PO Boxes. Please provide a physical address or select in-store pickup.
Payment Methods We Accept
| Method | Notes |
| Credit / Debit Cards | Visa, MasterCard, American Express, Discover |
| In-Store Payments | Cash, cards, and Alaska Goldworks gift cards |
Currency & Sales Tax
All prices are shown in U.S. dollars (USD). Alaska has no state sales tax, but local or destination-based taxes may apply on shipments outside the state; these are calculated at checkout.
Secure Checkout
Payments are processed by Lightspeed Payments over encrypted (HTTPS) connections. We never store full card numbers.
Payment Timing
Your payment account is charged immediately upon checkout confirmation. Custom orders require a 50% non-refundable deposit; the balance is due before shipment or pickup.
Failed or Declined Payments
Orders with unpaid balances after 3 business days will be canceled automatically. Feel free to reorder with a valid payment method.
Need Help?
Email info@alaskagoldworks.com or call (907) 455-GOLD. We’re happy to arrange alternate shipping, provide insurance documentation, or answer payment questions.
