Return Policy

Return & Exchange Policy

Effective June 26 2025 – applies to all purchases from Alaska Goldworks LLC

1. Eligibility Window

30 days from the purchase or delivery date.
The item must be unworn, unaltered, and in original condition with all tags, packaging, certificates, and accessories.

2. Items Not Eligible

Category	Reason
Custom & Special Orders (including personalized engraving, made-to-order pieces, bespoke designs)	Cannot be resold
Altered Items (resized rings, engraved or modified jewelry)	Customized to customer specs
Gift Cards & Store Credits	Non-returnable by law
Close-Out / Final-Sale Items	Marked “Final Sale” at time of purchase

3. How to Start a Return

Email info@alaskagoldworks.com or call (907) 455-GOLD to obtain a Return Authorization (RA) number.
Re-pack the item securely in the original box (or comparable hard-sided box).
Ship within 5 business days of receiving your RA, using any carrier with tracking, insurance for full value, and adult signature. Customers are responsible for return shipping charges.
Include a copy of your receipt or packing slip in the box.

We recommend the same FedEx 2-Day® insured service we use for outbound orders, but USPS Registered or Priority Mail is also acceptable if fully insured.

4. Inspection & Refunds

Returns are inspected within 2 business days of arrival.
If approved, refunds are processed to the original payment method within 5 business days.
Shipping fees, customs duties, and any non-refundable taxes are not reimbursed.
Items showing wear, damage, or alterations will be rejected and shipped back to you at your expense.

5. Exchanges

If you prefer an exchange (different size, style, or product), please mention it when requesting the RA. We will hold your desired item for up to 10 days pending receipt of the original piece.

6. Damaged or Incorrect Shipments

Inspect your order upon delivery. If the package appears damaged or an incorrect item was shipped:

Photograph the box and contents immediately.
Keep all packaging materials.
Contact us within 48 hours so we can file an insurance claim and arrange a replacement.

7. In-Store Returns

Bring the item and original receipt to our studio (502 9th Ave, Fairbanks, AK). Eligible returns are processed on the spot; refunds appear on your statement within 3-5 business days, depending on your bank.

8. Questions?

We’re happy to help—email info@alaskagoldworks.com or call (907) 455-GOLD.